RETURNS AND EXCHANGES
When you shop with Sangam,prints, it’s our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns & Exchange Policy is also safe, easy and transparent.
However, to minimize such instances, we request you to please consider the following before placing an online order with us.
- Certain product categories are not eligible for return/exchange. If you have any queries about these, please contact us before placing an order, and we will be glad to assist before purchase.
- Sarees with fall and edging/ tassels applied are not eligible for exchange/credit/refund.
- Exchange requests must be received within stipulated time period.
- Please note that depending on the screen-type and lighting conditions, there can be a marginal to noticeable difference in colors of the product.
- Some colors may overlap into multiple color-families. For eg, a sea-green or aqua-green may also look blue. Still you may find them titled as Green, as they can be considered to be a variant of Green. You must accept these variations before buying sarees or fabrics online.
Before initiating a request for exchange, we request you to please read and understand the Terms & Conditions for Return/ Exchange mentioned below. For any clarification, please write to us at [email protected] or contact us on +91 9512 0477 23 (10.00 Am to 7.00 Pm IST)
For products, requests for cancellations can be accepted before the product is shipped. We shall send you a mail once your ordered merchandise is shipped. Once the product is shipped, we will not be able to entertain a cancellation request.
In the odd event that you are not completely satisfied with the product, we request you to please contact us within two days of receiving the product by sending an email at [email protected] giving your order details and reason for exchange/return. We shall do review the same and request you to send the product back to us with any reliable courier company within 7 business days.
(Please note that currently we do not offer pick-up service.)
IMPORTANT TERMS & CONDITIONS FOR RETURN/EXCHANGE
- Products are only eligible for exchange and no returns are accepted by us.
- Exchange of wrong products or defective products are only accepted (Minor things like too much weaving, extra threads on the side of pallu, slight difference of color shade will not be eligible for exchange)
- Even if the customer didn’t like the fabric of any product, this reason is not eligible for exchange.
- While sending back the product for exchange, the customer should bear the courier charges for the same.
- The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
- The product you’re sending must be unused, uncut, unwashed and in its original condition. If it is used, damaged, soiled or altered, the exchange won’t be processed and the items will be sent back to you.
- We only recommend dry clean for our products. Any color loss/ damage caused to a product due to wash shall not be eligible for an exchange/ refund.
- Please note that we do not offer assured delivery time. Though we shall provide every assistance to get the shipments delivered in the shortest possible time, no exchange/refunds shall be applicable due to logistics delays.
- Products in sets cannot be returned individually.